German Customer Service Agent - Kathmandu

Customer Support Agent – German Language
Location: Kathmandu, Nepal
Salary and benefits: Rs. 30,000/- – 60,000/- per month

Time: Full time, schedule as per company rule

Thakur International is looking for a Customer Support Agent, fluent in English AND German to join their expanding team in Kathmandu, providing a high quality service to customers and support to the customer service team.

Main responsibilities:
* Efficiently and effectively handle queries from customers.
* Achieve individual targets and contribute fully to achieving departmental response time targets to queries.
* Liaise with other areas of the company as well as any relevant third parties through appropriate channels
* Identify and assist to resolve issues arising from customer contact.
* Provide multi language support e.g German/English as required
* Achieve daily targets.
* If required, provide support to other teams
* Assist in providing initial training to new customer support agents as and when required
* Actively participate in weekly team meetings and business update briefs
* Help Customer Support Supervisor and Team Leader to evaluate root causes of issues and strive to alleviate such issues from occurring.
* Work for SEO, SMM and Web Application Projects. (Training will be provided)

* Flexible to the changing demands of a ecommerce environment. Role shifting.
* Fast learner, with the ability to get up to speed with product & systems processes quickly.
* Experience of working in an inbound customer service environment. Freshers are also welcome.
* Experience of dealing with online queries via email, phone or live chat. Freshers are also welcome.
* Passionate about customer service.
* Work well within a fast paced team environment
* Good computer literacy and keyboard skills
* Excellent communicator, with exemplary written and spoken English.

Are you fluent in German? Also, are you fluent in English?

How to apply? : Send your complete CV with contact details and expected salary at or, .